Free Returns Guarantee
Order & Shipping Support
Order Tracking: Once your order is shipped, you’ll receive a tracking number via email. You can also log into your account to view the status.
Shipping Time: Orders are typically processed within 3–5 business days. Delivery time depends on your location and chosen shipping method.
Missing or Delayed Orders: If your order hasn’t arrived within the estimated timeframe, please contact us for assistance.
Product & Technical Support
Manuals & Guides: User manuals and datasheets are available for download on each product page.
Technical Issues: If you encounter problems with a product, contact us with your order number, product name, and issue details.
Warranty Service: Most products come with a 12-month warranty. We provide replacement or repair services depending on the issue.
Returns & Refunds
Return Policy: If you're not satisfied with your purchase, you may request a return within 30 days of receipt (terms apply).
Damaged/Defective Items: Report within 7 days of delivery with photos. We'll provide a solution promptly.
Refunds: Processed once the returned product is received and inspected.
OEM & Bulk Orders Support
Interested in OEM customization or large quantity orders? Please email us directly with your requirements and our sales team will get in touch within 24 hours.
Contact Us
Email: support@hanmatech.com
Contact Form: Contact us to submit a support ticket
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
We aim to respond to all inquiries within 24 hours (business days). Your satisfaction is our top priority.