🔄 Returns & Refund Policy | Hanmatek
Thank you for shopping at Hanmatek.com. We are committed to providing reliable measurement tools and excellent service. Please read our return and refund policy carefully before making a purchase.
📦 Standard Return Policy
- Return Window: You may return an item within 30 days of receiving your order, as long as the item is unused, in its original condition and packaging.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a product defect, shipping damage, or order error.
- Extended Returns: Returns made within 6 months of purchase will still be accepted if the product remains unused and in original condition, but a restocking fee will apply.
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Refund Timeline:
- After initiating a return, you must ship the item back to us within 14 days.
- Refunds will be issued within 7 business days after we receive and inspect the returned item.
- Refunds will be processed to your original method of payment.
🔁 Exchanges & Product Issues
Please contact us immediately if you experience any of the following:
- Received the wrong product
- Product damaged during shipping
- Missing components or parts
- Product defects or quality issues
We will gladly offer a free replacement or a full refund in such cases.
🛠 Address Changes & Delivery Issues
- You may change the shipping address before the order has been shipped free of charge.
- If the order is already in transit, any address changes may incur additional fees, which are the responsibility of the customer.
- Hanmatek does not accept returns or issue refunds due to failed delivery resulting from incorrect or changed address information once the package is en route.
📬 Contact Us
If you need assistance with a return, exchange, or have any questions regarding your order, please reach out to us:
- Email: support@hanmatek.com
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
We appreciate your trust in Hanmatek. Your satisfaction is our priority!